888-488-WINOS (9466)

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CUSTOMER SERVICE

We look forward to getting to know you and we hope you’ll come back and visit us often. We want you to enjoy your experience as our customer! If you have a question that isn’t answered on this page, feel free to reach out to us and we’ll respond cheerfully and promptly!

Toll Free: 888-488-WINOS (9466)
Phone: 704-237-3123  Fax: 704-237-3126

Or e-mail customerservice@winoshavefun.com. Our customer service staff is available 9:00 am to 5:00 pm EST. If we are on another line, we will do our level best to call you back before the end of the day. Otherwise, it will be the next business day. Please leave your business name, phone number and a brief message.

SHIPPING AND HANDLING

All orders from W.I.N.O.S.® are shipped via FedEx Ground. Orders are processed and shipped from North Carolina usually within 48 hours.

Online orders can only be shipped within the continental United States. Please call 1-888-488-9466 to phone in your order to Canada, and other NON-US destinations. FedEx will not ship to a PO Box or APO/FPO address, and does not deliver on Sundays or holidays. A signature is not required for delivery. The carrier will leave your package at the safest place possible at your address. Shipping and handling charges are determined by the weight of your order.

SALES TAX

Sales tax is only charged for retail orders that are shipped within the state of North Carolina.

PAYMENT

We accept Master Card, Visa, American Express and Discover. Your card is not charged until we ship your order. Your invoice will be enclosed with your package.

PRODUCT AVAILABILITY

We pride ourselves on keeping an updated inventory; however, on occasion, we sell out of a product faster than we planned. If we are out of stock on an item, we will call, e-mail or fax you before we complete your order.

CHANGES TO YOUR ORDER

If you need to change or cancel your order for any reason, please contact us immediately. We will be more than happy to accommodate your needs as long as the shipment hasn’t left our warehouse. Once your products have been shipped, we cannot make changes to or cancel your order. Please understand shipping and handling charges are non-refundable.

RETURNS AND EXCHANGES

We will be happy to accept a return or exchange purchased through www.winoshavefun.com as long the product has not been worn or used. If you want to EXCHANGE an item, please call or e-mail us to be sure we have the item you want in stock. We are sorry that shipping and handling charges are non-refundable. Returns cannot be accepted after 30 days of purchase date.

Please mail returns or exchanges to:

W.I.N.O.S., Inc.
ATTN: Internet Returns
11020 Bailey Rd., Suite E
Cornelius, NC 28031

Please include a copy of your original invoice, your phone numbers and e-mail for speedy service.

SHOP SECURELY

You can shop at W.I.N.O.S.® with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. http://www.authorize.net/resources/howitworksdiagram/

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
  • For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy. http://www.authorize.net/company/privacy/
W.I.N.O.S.® is registered with the Authorize.Net Verified Merchant Seal program.